At Scentidoo, we take pride in delivering quality products with care. While all sales are generally final, we do accept returns and issue refunds only for items that are damaged or broken upon delivery.
Please read our full policy below before placing your order.
Returns Eligibility
We only accept returns if:
The item arrived damaged, broken, or defective
You notify us within 48 hours of receiving your order
You provide clear photo evidence of the damaged item and packaging
If these conditions are met, we will offer a replacement or a refund, depending on stock availability and the nature of the damage.
Non-Returnable Items
We do not accept returns or offer refunds for the following:
- Change of mind
- Dislike of scent or fragrance preference
- Incorrect item ordered by the customer
- Incorrect address or contact details provided at checkout
- Delayed delivery caused by courier services
How to Request a Return or Refund
To request a return or refund, please follow these steps:
- Contact us within 48 hours of receiving your order at [your email/contact page link].
- Include your Order ID, a description of the issue, and clear photos of the damaged item and shipping label or packaging.
- Our team will review your request and respond within 2 to 3 business days.
If your return is approved, we will either ship a replacement at no additional cost or process a refund to your original payment method.
Refund Processing Time
Refunds are issued only after the return request is verified and approved.
Once approved, refunds are processed within 5 to 7 business days, depending on your bank or payment provider.
Customer Responsibility
Please double-check your delivery address, contact number, and order details before placing your order.
Once an order is dispatched, we are unable to make changes to the shipping information or cancel the order.
Shop With Confidence
At Scentidoo, your satisfaction and trust are important to us. While we cannot accept general returns, we are committed to resolving any issues with damaged or broken items promptly and professionally.
If you have any questions or concerns, please contact our support team. We are here to help.
Need help?
Contact us at {email} for questions related to refunds and returns.
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